Hybrid and remote work have changed how teams communicate. For Deaf employees, this shift can create specific challenges. Businesses need to plan for these challenges instead of assuming chat tools and captions will solve them.
Video Calls Aren’t Automatically Accessible
Auto-generated captions have improved. However, they can still make mistakes. Technical terms, accents, and multiple speakers can make captions less accurate.
Captions alone may not provide enough access during important meetings. Meetings that involve nuance, tone, or group discussion often need interpretation. Video remote interpreting (VRI) can provide real ASL interpretation during video meetings.
Building Interpreting Into Meeting Culture
A few simple practices can help hybrid teams support Deaf employees:
- Book an interpreter for recurring meetings. Don’t wait until interpretation becomes an issue.
- Send agendas and materials in advance. This gives the interpreter time to prepare.
- Let one person speak at a time. This makes interpretation easier to follow.
- Record meetings with interpretation when possible. Employees can review important discussions later.
One-on-One and Informal Interactions Matter Too
Teams often plan interpreting for scheduled meetings. They may overlook informal conversations. These can include a quick Slack huddle or an unexpected video call.
Reliable access to VRI can help fill this gap. Deaf employees can then take part in spontaneous conversations. These interactions also help build stronger team relationships.
Async Communication Still Needs Thought
Not every interaction needs live interpretation. Email, Slack, and shared documents can work well for many situations.
However, don’t assume written communication always meets everyone’s needs. Ask Deaf employees about their preferred communication methods.
Training Managers and Teams
Hybrid teams also benefit from basic communication training. Managers and employees should face the camera when speaking. They should avoid talking over one another.
Teams should also treat interpreter requests as a normal part of accessible communication. Our post on Deaf awareness in the workplace covers these practices in more detail.
The Bigger Picture
Remote and hybrid work can create new opportunities for Deaf employees. Flexible schedules and fewer commutes can make work more accessible.
However, businesses still need strong communication systems. Everyone should have a meaningful opportunity to participate in meetings and team conversations.
Looking to build reliable interpreting support into your hybrid team? Our team can help, whether your employees are in Los Angeles, San Francisco, Las Vegas, or beyond. Reach out to our team to get started.